Effective date: 1 June 2026
1. Subscription cancellation
Customers may cancel a monthly or annual subscription at any time through account settings or by contacting billing@stactiq.ai.
Monthly subscriptions: Cancellation takes effect at the end of the current billing month. No partial-month refunds are issued.
Annual subscriptions: Cancellation takes effect at the end of the current annual period. No partial-year refunds are issued unless Stactiq has materially failed to deliver the subscribed tier and has not remediated within 30 days of written notice.
2. Credit pack refunds
Purchased Credit packs are non-refundable once Credits have been consumed. Unconsumed Credits from a Credit pack may be refunded at Stactiq's discretion within 14 days of purchase if no Credits have been used from that pack.
3. Evaluation tier
The Evaluation tier is provided at no charge. No refund applies.
4. Exceptional refunds
Stactiq may issue a refund at its discretion in cases of:
- A confirmed billing error.
- Service unavailability exceeding 72 consecutive hours due to Stactiq's infrastructure failure during a paid period.
- Material misrepresentation of tier features at the time of subscription.
Refund requests are reviewed within 15 business days. Approved refunds are processed within 10 business days.
5. Enterprise agreements
Refund terms for Federation-tier and custom enterprise agreements are defined in the signed enterprise agreement and supersede this policy.